Radish Sprouts

Good Leadership and Science Matter in a Pandemic

In the challenging times of this pandemic, Coloradans have received the best from two leading medical doctors, both of whom happen to be female. That's why the Business and Professional Women (BPW) of Colorado just named them 2021 Women of the Year. Congratulations and thank you to:

Dr. Rachel Herlihy, MD, MPH, State Epidemiologist and Communicable Disease Branch Chief, Colorado Department of Public Health and Environment. Dr. Herlihy is currently leading COVID-19 surveillance, case investigation, and outbreak response activities for the State of Colorado.

 

Dr. Michelle Barron, MD, Senior Medical Director, Infection Prevention and Control at UCHealth. Dr. Barron has led the charge against infectious diseases including the H1N1 flu pandemic in 2009 and Ebola in 2015. Since January 2020 and the beginning of the COVID-19 pandemic, she has worked around the clock with fellow leaders to protect patients, staff and providers across UCHealth.

During a virtual celebration on April 28, 2021, these two medical doctors shared some important lessons learned and words of wisdom.

Dr. Herlihy shared:

	DATA DRIVES POLICY. It's a process: ask questions, go to the data, answer questions, and use this information to drive policy. We lacked a data infrastructure. We have a patchwork of systems. With funds coming in, we can build a robust informatics / data infrastructure.
	PEOPLE MATTER. This pandemic requires all hands on deck. My organization grew from 50 to 450 people in a few months. We can be very proud and trust the team. We meet every day, two times per day for 30 minutes in morning and afternoon.
	TEAMS WORK HARD. We found new leaders. We built a team, which never met face-to-face. We worked remotely and found ways to come together, communicate, and share. Together we tried to reduce the stress. Good leadership is an example.
	COLLEAGUES GAVE SUPPORT. Collaboration came from local public health leaders, Colorado School of Public Health, the Governor's Office and others in the state, and so many more.
	VACCINES ARE TO BE TRUSTED. The vaccine trials typically have three phases. To bring the COVID-19 vaccine to market faster they overlapped the phases. They did not cut corners. This approach will be used going forward.

Dr. Barron shared:

	GOOD SCIENCE MATTERS. Media wants a headline and wants you to just watch, which led to distrust of good science. Be careful of what you watch.
	HAVE CONFIDENCE. Remember FDR's quote, "There is nothing to fear, but fear itself." Imagine how the world will be if we are not afraid.
	WE KNOW ENOUGH TO HELP PEOPLE. We are more prepared than most knew. We did a lot right. Past pandemics, such as H1N1 and Ebola, taught us where to improve so we don't struggle with pandemics.
	MENTAL HEALTH IS SO IMPORTANT. We all need access to help sometimes. Debriefing on a daily basis can release what happened. When you get home, listen to your breath.
	VACCINES ARE BUILT ON DECADES OF RESEARCH. Known to colleagues as Kati, Katalin Kariko, Ph.D. has emerged as one of the heroes of COVID-19 vaccine. Her work, with her close collaborator, Dr. Drew Weissman of the University of Pennsylvania, laid the foundation for the stunningly successful vaccines made by Pfizer-BioNTech and Moderna. "Science builds on science," Kariko says. "We always built on the people who came before us, and people will use our data. Of course, everything was important that those people did. I would hug them if I could."

Conclusion

Good leadership and good science both matter during troubled times. It is a pursuit of passionate purpose. More pandemics are forecast. People and teams are important collaborators. We are preparing the data infrastructure. Lessons learned:  We know what to do, data drives policy, mental health is important, vaccines are safe and build on decades of research, and be confident,  

by Theresa M. Szczurek, Ph.D.  @2021 copyright.  All rights reserved. 

Turn Dreadful Meetings into Joyful Ones.

When was the last time you were in a well run meeting? Did you feel good, energized, inspired, productive, connected, focused, on purpose, and happy you attended? Oh joy! Now think of meetings you've attended that are a waste of everyone's time. Did you feel distracted, bored, lethargic, frustrated, impatient, and unvalued as time was wasted. Oh dread! Time, time, time. It is one of our most precious resources. Yet more times than not, we suffer through inefficient gatherings that don't accomplish a worthwhile goal. It's time to revolt against dreadful meetings and turn them into joyful experiences. How?

What Is a Meeting?

According to Wikipedia, a meeting is "a gathering of two or more people that has been convened for the purpose of achieving a common goal." There are many types of meetings, from large to small, short to long, formal to informal. Let's talk here about work meetings which can be board meetings, management meetings, team meetings, staff meetings, kickoff meetings, project meetings, stand-ups, huddles, and more. The location can range from in-person to remote to hybrid, where participants can be either on-site or virtual. They can take place at all different times of the day.

My Story

Similar to what many of you find in your work, I participate in numerous meetings. As a trained meeting facilitator and certified management consultant, it can be frustrating for me when I'm not running the meeting and it runs amuck. Oh my! I recall a recent meeting, where speakers ran on and on, and important business — scheduled later on the agenda — was neglected because we ran out of time. In another meeting, there didn't seem to be any agenda, skilled facilitation, or time limit. As a result, certain people dominated the discussion. What to do?

Practical Pointers

Here are a few guidelines for making work meetings more worthwhile for everyone. Depending on the type of meeting, they may not all apply in your situation.

1.	CLARIFY PURPOSE. Establish the purpose of the meeting. What do you want to accomplish? Is there an envisioned outcome? Sometimes it's better not to have a group meeting at all, but rather meet one-on-one with people. Do we really need to have a meeting?
2.	ESTABLISH AN AGENDA. Create a list of items to be discussed. Keep the agenda short. Allocate time per agenda item rather than the meeting length. Send out the agenda with the meeting notice so that people can come prepared. Clarify what work should be completed before the meeting and brought in.
3.	CREATE THE INVITATION LIST. Who is critical or required to be at the meeting? Who is optional? Don't invite everyone — just those that contribute to the purpose and have a role. Keep the invite list small.
4.	GIVE NOTICE. Send out a meeting invite. Get the meeting on the calendar. Some meetings require a certain amount of notice.
5.	START ON TIME. End on time. This shows respect for the people attending.
6.	PREPARE. Come in with your thoughts. In order to save time during the meeting, you might send questions and comments ahead of time.
7.	FACILITATE. Appoint a facilitator. That person doesn't necessarily need to be the CEO or the Chairperson. Ask if it's okay to share facilitation responsibility. If sharing that role works, then take responsibility to contribute and keep the meeting on track and help the facilitator. Gather the energy of the people into this space and time. Keep the meeting moving. Ensure that everyone gets a chance to contribute. Pass the ball to someone else to share. Summarize a discussion topic and then move on to the next agenda item.
8.	AGREE ON RULES OF ORDER. Do you use Roberts Rules of Order? It's perhaps the most widely known set of rules offered to facilitate and manage meetings. Sometimes a simplified set of rules is more appropriate. That's why Colorado local governments, for example, established Bob's Rules of Order.
9.	COMMUNICATE CLEARLY. Gather your thoughts before speaking. Summarize your points.
10.	SET A TIMER. Have a person who keeps track of time and will alert the facilitator to move on. This person can be a big help to the chairperson or facilitator.
11.	RECORD. Appoint someone to take notes and document the important decisions made and next steps. Who will distribute them?
12.	EVALUATE. In some way, gather feedback on how the meeting went and what can be done to improve it. How are people feeling at the end? Use these inputs to turn dreadful meetings into joyful gatherings.
13.	OPTIMIZE CADENCE. What regular meetings do you have and how often do they convene? Verne Harnish in his book, Rockefeller Habits, says "To make more than just a lot of noise in your business, you've got to have rhythm. And the faster you want to grow, the faster you have to pulse. At the heart of executive team performance is a rhythm of tightly run daily, weekly, monthly, quarterly, and annual huddles and meetings — all of which happen as scheduled, without fail, with specific agendas."

Summary

Let's work together to turn dreadful meetings into joyful experiences. If a meeting is needed, follow the practical pointers above. Steve Jobs would agree. The results are better meetings, greater productivity, and more fun!

 

copyright Theresa Szczurek 2023.  All rights reserved.  

Feel free to share, but please leave the  credits to the author, Theresa Szczurek

Accessibility Matters

Is your business and your technology accessible? Accessibility is a hot topic. So much so that the State of Colorado legislature passed and Governor Polis signed HB21-1110 into law in 2021. Most all accessibility guidelines relate to web content or documents. They assume people will start at a website. But what about people who start with a phone call? Learn more in this newsletter.

CODA won the best picture Oscar in 2022. The acronym CODA means 'child of deaf adult.' This touching movie raises awareness of the challenges faced by people with hearing disabilities, as well as CODA family members. The question we need to ask is, what are we doing to support people with hearing loss or other disabilities, and improve their accessibility?

Why Should You Care?

	NEGATIVE IMPACT. Hearing loss has been shown to negatively impact nearly every dimension of the human experience, including physical health, emotional and mental health, perceptions of mental acuity, social skills, family relationships, and self esteem, as well as work and school performance.
	FINANCIAL IMPACT. Those with unaided hearing loss earned on average $20,000 less annually than those who used hearing aids or cochlear implants.
	PEOPLE IMPACT. About 15% of the world's population, or over 1 billion people, live with some form of disability, of whom 2-4% experience significant difficulties in functioning. They are the world's largest minority.
	IT'S THE LAW. U.S laws, including the Americans with Disabilities Act (ADA), require that accommodations be made to improve accessibility to those with hearing and other disabilities. In Colorado, HB21-1110 makes it a state civil rights violation for a government agency to exclude people with disabilities from receiving services or benefits because of lack of accessibility. All state agencies and local governments must be compliant with state standards by July 1, 2024. The United Nations adopted in 2006 a Convention on the Rights of People with Disabilities.

Practical Pointers for Coping with Hearing Loss

	GET EDUCATED. Learn about hearing loss and other disabilities and what you can do to accommodate the situation.
	SEEK MEDICAL HELP and get tested. People with hearing loss wait an average of 7 years before seeking help.
	COPE AND SUPPORT. The Mayo Clinic offers tips to help you communicate more easily despite your hearing loss. Tell your friends and family that you have some hearing loss. Position yourself to hear by facing the person you’re talking to. Turn off background noise. For example, noise from a television may interfere with conversation. See the complete list.
	TURN ON CAPTIONS. During virtual meetings and while watching TV, turn on captioning so audio is represented in text format. In this way, people can leverage visual as well as audible information sources.
	TAKE ACTION. Government and businesses must consider the Americans with Disabilities Act and provide technological and other solutions that can help people accommodate hearing loss.
	USE 'VOICE WITH VISUALS' COMMUNICATIONS. According to Dr. John Medina, author of Brain Rules, when you see and hear information you are 600% more likely to understand. Radish System's ChoiceView® addresses this market with a new kind of voice-and-visual phone call positioned between a voice-only call and a videoconference. ChoiceView improves phone accessibility for users with sensory, cognitive, or mobility disabilities. It helps businesses make and save money while preserving compatibility with their existing phone systems. ChoiceView provides a realistic alternative for users who want to reach businesses via a phone call but need to engage beyond voice only. Learn more.

Summary

Accessibility matters. Over 1 billion people in the world live with disability. You should care because of the large negative impact on people and the economy and because it's now the law. Use these tips: get educated, seek medical help, cope, provide support, and take action. Consider how to expand from voice-only to 'voice with visuals' communications.

Theresa M. Szczurek  copyright 2022.  All rights reserved.  

How to Cope with Uncertainty

A house is destroyed in the Marshall Fire.

The winds of change and uncertainty are blowing, constantly. As I write this post, monstrous wildfires have suddenly struck and are destroying neighborhoods in our community. Luckily my family and I are safe, yet it makes me realize how quickly things can change.

Without warning and in areas considered safe, 100 mph wind gusts brought power lines crashing down onto drought dried grass. Fires exploded. More than six hundred homes were gone in a matter of hours. People had seconds to evacuate. Some lost everything.

You Can Help! Community support will be needed by many people in the near and long-term. Already, over 35,000 individuals have been evacuated by the Marshall and Middle Fork Fires and hundreds of homes and many businesses have been devastated. Our partners at The Community Foundation serving Boulder County have activated the Boulder County Wildfire Fund in order to address the needs of the community.

Uncertainty Causes Stress

We live in a world of uncertainty. While this has always been the case, these last few years seem even more unstable with the pandemic, social conflicts, political unrest, financial fluctuations, and more. Uncertainty is the state of being uncertain. It's defined as not known or definite, not able to be relied on, not completely confident or sure of something.

The Stress in America survey, conducted by The Harris Poll on behalf of the American Psychology Association, found that "63% of adults agreed that uncertainty about what the next few months will be like causes them stress, and about half (49%) said that the coronavirus pandemic has made planning for their future feel impossible. Research shows that people react differently to uncertainty, and those with a higher intolerance for uncertainty may be less resilient and more prone to low mood, negative or down feelings, and anxiety."

Practical Pointers on How to Cope with Uncertainty

1. KNOW AND NURTURE YOURSELF. Determine and reconfirm "Who am I?" by looking at your values, gifts, and traits. Start with who you are now. Answers to that question help you define what you're passionate about. By nurturing yourself, you strengthen your sense of self and become the whole person you want to be. This can be your core foundation, even in times of uncertainty, and provide resilience. Engage in self-care. Make efforts to eat well, exercise, get enough sleep, drink water, breathe, and reduce stress through meditation, affirmations, yoga, and prayer.

2. ALLOW. Do not resist. Use the 'Allowing Strategy' as explained in Pursuit of Passionate Purpose. Allowing is also called surrender, nonresistance, lack of control, acceptance, or equanimity. Be clear on what you want and allow how you get it to unfold. Effective Passionate Pursuers are flexible, open to the possibilities, and receptive to options along the way, yet hold firm to the broad intention and pursue it persistently. The Allowing Strategy is about surrendering with equanimity to the natural flow instead of struggling and resisting.

3. BE SELECTIVE. Limit the amount of exposure you have to the media and be selective in what you listen and watch. Avoid dwelling on things you can't control. Say NO to many things, in order to say YES to your passionate purpose.

4. REFLECT ON PAST SUCCESSES. Somehow you survived past unknowns and stress. This knowledge can build your confidence that you will get through this time of uncertainty. What helped you then? What might you do differently this time? Make a list of what to 'Start, Stop, and Continue' doing and then take action.

5. CONNECT AND ASK FOR HELP. Use the 'Connections Strategy' as explained in Pursuit of Passionate Purpose. The most effective Passionate Pursuers realize that it's vital to build relationships with the proper people and support network, and correspondingly to lessen the impact of improper ones. This includes you. Ask yourself what you would tell a friend in this situation. Reach out to family and friends whom you trust. You don't have to isolate or go it alone.

6. PURSUE YOUR PURPOSE. When you know your passionate purpose and direct your energies toward achieving it, you can more easily weather uncertainties. Develop a plan. Pivots will likely be needed along the way. Be creative and resilient. Keep going and persist. Take action. Don't give up.

Summary

We live in uncertain times which can cause stress. Use these proven coping mechanisms including: know and nurture yourself, allow, connect, be selective, reflect on past successes, and pursue your purpose.

 

By Theresa Szczurek, copyright 2021-2022.  All rights reserved.

Forgiveness as your Superpower

Whether you work in the public or private sector, there's a need for forgiveness. Forgiveness can help you both personally and professionally. Forgiveness Advocate, Lyndon Harris, gave an inspiring keynote at the US Servas 2021 Conference on "Forgiveness is my Superpower." Excerpts and additional material are below.

What is Forgiveness?

"Psychologists generally define forgiveness as a conscious, deliberate decision to release feelings of resentment or vengeance toward a person or group who has harmed you, regardless of whether they actually deserve your forgiveness," says the Greater Good Magazine. Additionally, Lyndon Harris says, "It is about taking back your power, feeling at peace, healing yourself, and learning a skill."

According to Dr. Fred Luskin, director of the Stanford Forgiveness Project and author of Forgive for Good: A Proven Prescription for Health and Happiness, it is not forgetting, not excusing poor behavior, not denying the hurt, and not reconciling with the offender.

Benefits of Forgiveness from Mayo Clinic and Other Sources

	FORGIVENESS SETS YOU FREE. " Forgiveness liberates the soul, it removes fear. That's why it's such a powerful weapon. Resentment is like drinking poison and then hoping it will kill your enemies," said Nelson Mandela.
	IT PROMOTES HEALTH. It lowers your blood pressure. It improves your mental and physical health as much as stopping smoking.
	IT REDUCES ANXIETY AND STRESS.
	IT FOSTERS HEALTHIER RELATIONSHIPS.
	IT BRINGS PEACE AND JOY.
	IT BUILDS A BRIDGE TO THE FUTURE. It is the means to break the cycle of violence and revenge. You become a better guide for your children and those around you.
	IT IMPROVES PURPOSE AND PRODUCTIVITY. With the release from grudges and burdens, you can focus on making a meaningful difference in your life and the lives of others. Life becomes easier.

Forgiveness in Action

The journey of Lyndon Harris to forgiveness began at Ground Zero on the morning of 9/11/2001. Serving as the priest in charge of St. Paul's Chapel, he initiated a volunteer force that rose to over 15,000, serving meals, offering supplies and giving encouragement to the rescue workers. Then came conflict with the church elders, who thought Harris overstepped without church leadership approval. Harris resigned and his life fell apart with PTSD, depression, bankruptcy, and a failed marriage. He eventually began working with Dr. Fred Luskin and other forgiveness experts. Forgiveness set him free. Now he helps others. Learn more.

"After being imprisoned in South Africa for 27 years, simply for his protest of Apartheid, one might expect that Nelson Mandela would hold at least a small grudge. But, as he so eloquently said himself, 'As I walked out the door toward the gate that would lead to my freedom, I knew if I didn't leave my bitterness and hatred behind, I'd still be in prison.'" As he wrote in his book, Long Walk to Freedom, "In my country, we go to prison first and then become President." Learn more.

Practical Pointers to Embrace Forgiveness

	BE AWARE. Recognize that lack of forgiveness is holding you a prisoner. It is hurting you. Become aware of the benefits of forgiveness.
	SET A PURPOSE AND INTENTION. As Dr. Luskin says, "Make a commitment to yourself to do what you have to do to feel better. Forgiveness is for you and not for anyone else." Establish a passionate purpose to move beyond the resentment and pain. Set a goal to forgive.
	REFRAME. "Get the right perspective on what is happening. Recognize that your primary distress is coming from the hurt feelings, thoughts and physical upset you are suffering now, not what offended you or hurt you two minutes — or ten years — ago. Forgiveness helps to heal those hurt feelings," says Dr. Luskin. Reframe the situation by changing the assumptions.
	PURSUE YOUR PURPOSE. "Instead of mentally replaying your hurt, seek out new ways to get what you want," says Dr. Luskin. Those new ways may include taking care of you through being kind to yourself, being present now, learning stress management, relaxation, and breathing techniques, saying positive affirmations, playing, spending time in nature, and taking on new meaningful pursuits. Be the change.
	SURROUND YOURSELF with Proper People. Improper people can hurt you. Proper people, animals, and spiritual forces can help you. Spend more time with them. Use the Connections Strategy. Join a support group or find a counselor.
	LET GO. Use the Allowing Strategy. Choose to forgive and move on.

Summary

Anger and resentment can over take your personal and professional life. Set yourself free through forgiveness. Here's how: become aware, set the intention to forgive, reframe the situation, pursue forgiveness by taking care of yourself, surround yourself with proper people, and let go.

P.S.  Sign up for the free "Szczurek Success Strategies" e-newsletter now.

copyright 2021 Theresa M. Szczurek.  All rights reserved.

Does Technology Improve Work-Life Balance?

Information technology is a double-edged sword offering a mixed bag. There are pros and cons.

"Current generations coming into the workforce are much more concerned about work-life balance and flexibility. How will technology address these concerns?" asked Jill Tietjen, P.E., moderator of the panel discussion on Powering Up the New Economy through Technology and Inclusivity at the recent conference of the International Women's Forum of Colorado.

I was honored to speak on the panel along with Dr. Janet Kavandi, astronaut and SVP at Sierra Nevada Corporation. Note that I love to speak. I'd be pleased to speak at your next meeting on this or other topics.

THE PROS — Some Ways Technology Encourages Work-Life Balance

SAVES TIME. The use of technology can save time, so you can spend it how you like. I recall how my grandmother washed clothes over 50 years ago. It took most of a day using a ringer washer first and then hanging the clothes on a line to dry. Now with modern washing machines and dryers, clean clothes are achieved in a fraction of the time. Think of how the pandemic changed grocery shopping for many of us. Rather than driving to / from the store, spending time walking the aisles, and then checking out, online shopping reduces the process to a few clicks on a computer or smartphone followed by delivery or pickup.

ENABLES REMOTE WORK. Thanks to computers, Internet access, and collaboration software, many people can work from home or in remote locations. This can save commute time and expense, reduce pollution, improve productivity, and increase flexibility. Of course, employers need to agree. I remember running our company Radish Systems virtually. This allowed us to hire the best people from around the country who would not have otherwise relocated. I was the State of Colorado Chief Information Officer when the COVID-19 pandemic hit, and my Information Technology team quickly — in a matter of a few weeks — enabled 80% of the 30,000 state employees to work remotely. We found employees were less stressed and more productive, while working longer hours and staying healthier.

REDUCES MUNDANE WORK THROUGH INCREASED AUTOMATION. With artificial intelligence (AI), more and more mundane and repetitive work is being automated. Especially when there's a workforce shortage, automation allows workers to focus on the most challenging problems. Amazon, for example, has stated a goal for their warehouses to eventually run completely with robots. The future of much work is white collar, and people need the proper training to have the digital skills to succeed. Of course, rather than work-life balance, we must realize that increased automation may take the "spirit" out of work and leave a jobless underclass.

THE CONS — Some Ways Technology Discourages Work-Life Balance

INCREASES STRESS. Many people are always plugged in. They are therefore always on call. Since employers know this, they may put 24/7 demands with unrealistic response times on their staff. Rather than turn off and relax, people 'waste' time by surfing the internet, playing games, or mindlessly scanning social media.

HURTS SOCIAL DEVELOPMENT AND CAN BE MANIPULATIVE. Watch the movie The Social Dilemma and learn from the tech experts in Silicon Valley on the dangerous impact of social networking, which technology firms use in an attempt to manipulate and influence. The Social Dilemma points out that many social networks exploit human weakness by designing with something called "positive intermittent reinforcement" in mind. This has been linked, especially in youth, to increased mental health challenges. Many of these tech gurus do not let their children use social media.

IMPACTS BRAIN FUNCTION. Research has shown that frequent digital technology use has a significant impact — both negative and positive — on brain function and behavior. Potential harmful effects include heightened attention-deficit symptoms, impaired emotional and social intelligence, technology addiction, social isolation, impaired brain development, and disrupted sleep. This is especially impactful for the young. That's why we chose to have our daughter participate in a Waldorf-influenced elementary school. Waldorf Schools are very careful in structuring the environment for children so that wonder and imagination thrive. They suggest limiting media exposure for children, especially before 4th grade.

INCREASES CYBERCRIME RISK. As discussed in my May 2021 Szczurek Success Strategies newsletter, cybercrime is a big and growing risk. To protect yourself and your business, consider people, processes, and technology, and take action. Otherwise you may lose your identity or lose precious data and have your business shut down. A cybercrime attack can take enormous time to recover from, create stress, and cause financial harm — the opposite of work-life balance.

Summary

Technology can both encourage and discourage work-life balance. Be aware. Know how important it is to take action. Set the intention to be on top of it. Encourage children, at the proper age, to pursue STEMM (science, technology, engineering, mathematics, and medicine) careers so they can be part of the solution.

copyright @2021 Theresa M. Szczurek.  All rights reserved.  

Wisdom from Winning Leaders

What leadership practices help you succeed? That is the question posed recently to the National CIO ORBIE Finalists at the first-ever national Chief Information Officer awards celebration. The ORBIE signifies exceptional leadership, innovation, and vision.

I was pleased, as the 2020 Colorado CIO of the Year in the Public Sector, to serve as a judge for the National CIO of the Year ORBIE awards. There is so much to learn from these leaders, each of whom was initially selected as an ORBIE CIO of the Year winner in their local area and business category.

Wise Practical Pointers

EXPERIENCE

John Hill, CIO, Carhartt — "There is no substitute for experience."

GOALS

	Sumit Anand, CIO, atHome — "Learn from the team to infuse realism into inspirational goals."
	Mike Larson, CIO, Agiliti Health — "Understanding company goals is critical."
	Jacob Sorensen, CIO, Bank of the West — "Find time to relax."

GRATITUDE

Bob Solis, CIO, MIT Lincoln Laboratory — "Take a step back and take it all in. Thank all that helped you get here."

LEARNING

	Matt Bieri, CIO, Tyler Technologies — "Don't stop learning."
	Tom Gordon, CIO, Virtua Health — "Be a better thinker."
	Pramesh Naik, CIO, Troutman Pepper — "Never stop learning. Understand what makes the business tick."
	Darrell Fernandes, CIO, TIAA — "Learn to listen. Bring in diversity."
	Christer Peltomaa, CIO, Comcast Business — "Think like business."

MENTORSHIP

Lisa Dykstra, CIO, Ann and Robert H. Lurie Children's Hospital of Chicago — "Be a good mentor, like a mother."

OPPORTUNITIES

	Wendy Pfeiffer, CIO, Nutanix — "Watch the movie, Yes Man. Say yes to each opportunity."
	Usman Waheed , CIO, Knoll, National CIO of the Year — "Be fearless. Challenges are opportunities. Must make sure the Customer Experience is the goal of the journey."

PASSION

	Kevin Boyd, CIO, University of Chicago — "Be passionate. Love what you do."
	Matthew Chambers, CIO, Baylor Scott and White Health — "Pursue something you love."
	Tarek Tomas, CIO, State of MN — "Follow your passion. Don't give up."

PEOPLE

	Paul Algreen, CIO, Janus Henderson Investors — "Get your team to pull in the same direction."
	Mike Goodwin, CIO, Petsmart — "Build authentic relationships."
	Joan Kuehl, CIO, Elevate Credit, National CIO of the Year — "Leverage everybody's unique skills."
	Mike Matthews, CIO, Deluxe, National CIO of the Year — "People matter the most."
	Ravi Pendse, CIO, University of Michigan — "Make sure you bow before people in humility."
	Craig Richardville, CIO, SCL Health, National CIO of the Year — "Learn how to be a better parent. Grow and develop people around you. Prepare people, then step back and let them go."
	Len Peters, CIO, New York University — "Trust people. Get out of their way."

VALUES

Andrew Brock, CIO, Associa — "Values are most important. Hire for character, loyal, and integrity."

VISION

Tanya Hannah, CIO, King County, WA, National CIO of the Year — "We need leaders at all levels to bring organizational vision to life."

Summary

These CIOs, from around the country in many business categories, have been honored through the National CIO of the Year ORBIE Awards. They are inspiring and they challenge all of us to step up and lead well in our organizations. What leadership practices can help you succeed? Think about the experience, goals, gratitude, learning, mentorship, opportunities, passion, people, values, and vision that can make you and your team winners.

Theresa Szczurek @copyright 2021.  All rights reserved.  [spread the word.]

Do You Know This About Cybersecurity?

Cybersecurity is in the news almost weekly. Unfortunately, the number of threats is increasing. The sophistication of the attacks is growing. Individuals, businesses (large and small), and governments are under attack. Here are some basics.

For example, Colonial Pipeline, which carries gasoline, diesel and jet fuel from Texas to New York, was recently hacked in a high-profile ransomware incident. Another case involves SolarWinds. An NPR investigation into that attack revealed "a hack unlike any other, launched by a sophisticated adversary intent on exploiting the soft underbelly of our digital lives: the routine software update."

WHY should you care? The problem is huge, changing quickly, complex, and expanding. It impacts everyone and every organization. In a 2019 CEO Imperative Study by Ernst & Young, CEOs of the largest 200 global companies rated national and corporate cybersecurity as the number one threat to business growth and the international economy in the next 5 to 10 years.

	According to McAfee, the global computer security software company, "Annual losses from cybercrime range from $500B to $1T and are projected to rise to $5T by 2024."
	According to the Federal Bureau of Investigation, "There are 4,000 ransomware attacks every day."
	According to The Center for Strategic and International Studies, a Washington think tank, and McAfee, "Sixty-four percent of Americans have lost personal data or had fraudulent charges due to cybercrime."

WHAT to do about it? The National Association of Corporate Directors in Cyber-Risk Oversight 2020 recommends five core principles that companies and their directors need to address:

	Risk. Recognize cybersecurity as a strategic enterprise risk, not just an IT risk.
	Legal. Understand that cyber risks have legal implications.
	Expertise. Ensure there is adequate access to cybersecurity expertise and discuss risk management regularly.
	Framework. Set expectations that management will establish an enterprise-wide, cyber-risk management framework with staffing and budget.
	Financial Exposure. Identify and quantify the financial exposure for cyber risks and which risks to accept, mitigate, or transfer through insurance coverage and /or specific plans.

TAKE ACTION now as an Individual

	Use complex passwords. The longer and more complex the better.
	Update your devices so they have the latest security features and patches.
	Don't open unsolicited emails and don't click on phishing links or buttons, no matter how realistic they may appear.
	Back-up devices and systems regularly. When was the last time you did a back-up of your data? How much data can you afford to lose?
	Protect your devices and Internet connections. Do you have anti-virus and anti-malware protection on your devices? Are you using two-factor authentication? Do you use a Virtual Private Network (VPN)?

TAKE ACTION now as a Business (from Cyber-Risk Oversight 2020)

	Do you have an Incident Response Plan? Establish one now.
	How is personally identifiable information (PII) safeguarded domestically and internationally? What other standards (e.g., HIPAA) must you comply with in your industry and how are you addressing them?
	Which third parties have access to your systems and what controls are placed on them?
	How do you manage and control your core security infrastructure? What defenses do your Internet gateways have? Do you use two-factor authentication? Do you allow anything in your network to talk directly to the Internet? How are you protecting and backing up your data?
	Do you have an insider threat program? Do you employ a data-leak prevention product?

SUMMARY

Cybercrime is a big and growing risk. To protect yourself and your business, consider people, processes, and technology. Address the core principles of risk, legal, expertise, framework, and exposure. Make sure you have the right expertise to provide oversight. Take action now to protect, defend, and deflect.

Theresa M. Szczurek, Ph.D.
C-Level Global Executive, Corporate Director, and Colorado CIO of the Year

Copyright 2021 Theresa Szczurek.  All rights reserved.  

A Proposal to Deliver "Technology in Government" Excellence

We'll explore how the federal government can strengthen its own internal operations by leveraging innovation and technology lessons.

The Innovation Vision

The Biden vision is to make America the global innovation leader through steps such as:

	Lead the world again in innovation by investing $300B in R&D.
	Increase federal support for municipal broadband.
	Fund clean energy R&D and prioritize carbon capture, utilization, and storage technology.
	Insure proper technology for national cybersecurity and Health IT.
	Direct entrepreneurial and commerce competitiveness.

We've already seen important actions in Biden's first days to honor science and appoint credible leaders for important technology roles.

Furthermore, discussions are underway to address ways to improve U.S. overall competitiveness. These include: valuing and funding high-speed Internet access for all; supporting Made in America 5G communications and critical infrastructure technologies; allowing international STEM students to more easily study and get work visas in the U.S.; encouraging, expanding, innovating, and enforcing Buy American; protecting our intellectual property from international pirates; and many more.

However, federal government must strengthen its own internal operations by leveraging innovation and technology. Here is a proposal which builds on some good work already underway.

Five-Pronged Proposal for 'Technology in Government' Excellence

1. DRIVE A CULTURE OF INNOVATIVE GOVERNMENT

Innovation must be nurtured and implemented. Innovation will positively impact public, as well as private, sector organizations and help build a stronger and more competitive nation. Innovation delivers extraordinary results! The 'Pursuit of Passionate Purpose' approach has proven to deliver innovative IT transformation for the State of Colorado and many other organizations. Here's how.

	Find passion. The intersection of values and talents describes Passion. Discern innovation as a core value. Include innovation in our envisioned future, as Biden has done. Bring along on our journey the proper people who can support innovation.
	Establish a passionate purpose of customer delight by striving to meet and exceed customers' expectations. Define who the customer is. Build customer satisfaction. Then work to improve the user experience (UX) or customer experience (CX).
	Pursue the purpose with all your heart and soul persistently until you make progress. Establish a plan. The mantra must be "Focus, Finish, and Fly." Less is more.
	Assess progress. Define the right measure of success. Is it the number of innovations brought to market that deliver a positive Return on Investment. Is it the speed of delivering these innovations coupled with quality? Define and track it. Reward progress, regroup, and continue the pursuit by reaffirming passion in the first step.

2. COLLABORATE AMONG AGENCIES FOR CYBERSECURITY AND INFORMATION TECHNOLOGY TRANSFORMATION

	Get the many agencies working together to set common goals, prioritize initiatives, establish policies, and enforce universal standards. Move from a federated model, where each agency operates independently, to more of a hybrid operating model, incorporating shared governance and economies of scale from appropriate centralized IT transformation.
	Reignite the Federal CIO Council. Expand the CIO collaboration to include CIOs of smaller agencies and departments.
	Collaborate between federal CIOs, state CIOs, and local CIOs. Involve NASCIO and other key organizations.

3. BUILD BACK TALENT

	Focus on replenishing talent. During the prior administration, many technology experts left and were not replaced. People are the most important asset.
	Build back the Office of Science of Technology Policy, the Office of the Federal CIO, as well as more expertise in the agencies.
	Hire, fund, and empower Customer Experience Officers.
	Stress diversity with more women and people of color.

4. FOCUS ON PROMISING TECHNOLOGIES THAT ARE EMERGING NOW

GE's Global Innovation Barometer and Insights find that 95 percent of respondents say innovation is the primary way to make a nation's economy more competitive. The findings show that most leaders realize that unless they disrupt, they will be disrupted.

	Explore new technologies that can provide breakthroughs in attaining government objectives and improving security. Study trends of emerging technologies that have great potential to transform. Surveys of top CIOs prioritized cybersecurity and risk management platforms; digital government frameworks with mobility, artificial intelligence (AI), and accessibility; cloud strategy; customer relationship management; data management and analytics, and more. Launch pilot programs and experiment. Succeed fast or fail fast.
	Allocate budget for novel solutions and emerging technologies. Use an agile budgeting and development approach, yet include 'divide and conquer' project methodologies that can deliver valuable outcomes.
	Modernize legacy platforms and applications to enhance capabilities, reduce costs, simplify support, and improve user experience and performance.
	Stimulate digital transformation within all parts of the federal government and in private sectors. Use new approaches to make it easier and more efficient for people to interface with government. Learn lessons from the pandemic about turning up new systems and serving users on a fast schedule.

5. BE THE ENTREPRENEUR

An entrepreneur organizes, manages, and assumes the risks of a business or enterprise. Entrepreneurs, in the purest sense, are those who identify a need — any need — and fill it. Phil Weiser, State of Colorado Attorney General, says "a core failing of today's administrative state... is the lack of imagination as to how agencies should operate. In reality, however, effective administration depends on entrepreneurial leadership that spearheads policy experimentation and trial-and-error problem-solving, including the development of regulatory programs that use non-traditional tools." We need to:

	Build into the federal IT culture the permission to imagine, experiment, and incubate.
	Support and fund government technology incubators.
	Hire proven entrepreneurs and train internal leaders to take on their winning traits.
	Pursue strategic partnerships with entrepreneurial ventures, including public / private partnerships like the one that delivered the U.S. Digital Service.

Conclusion

There is a need to focus in order to achieve the vision of American as the global innovation leader. Five focus areas to build back better technology in government include: drive a culture of Innovative Government, collaborate at the federal, state, and local areas on cybersecurity and IT Transformation, replenish talent, focus on technologies of the future now, and be the entrepreneur. Let's play and have fun with technology. Let our creativity and imagination flow. As Einstein said, "Imagination is more important than knowledge."

Dan King's Passionate Purpose

Dan King, one of the fastest masters runners in the U.S., pursues his passionate purpose! Dan King has a success formula — it works in both his personal and professional life. He applied this approach as the co-founder and CEO of ReadyTalk, a teleconferencing company, which was sold in 2017 to Premiere Global Services. And he uses this process now to be the all-time fastest masters runner in the U.S. over 60 years old at distances from one mile to 5000 meters.

According to Runners World, "On December 11, at the Five and Dime meet in Columbia, South Carolina, King ran the mile in 4:52.68, shaving 0.33 seconds off the existing 60-64 American record of 4:53.01, set by Nolan Shaheed in 2012." He broke the 3000- and 5000-meter American records the next day. WOW!

How Does He Do It?

It's no surprise that Dan's formula follows the four-stage "Pursuit of Passionate Purpose" process. Here's how:

1. FIND PASSION. When values are aligned with talents or gifts, one finds passion. Dan did.

Build from Values. "I always am guided by values in life. I desire to live life to the fullest and get the most out of my years. I want to make the world a better place. As an athlete, I commit to my well being through nutrition and exercise. I don't make excuses — I stay fit all the time."

Align with Talent. "Running is my favorite sport. My Dad and siblings were runners. My former coach at CU Boulder recently told me I was the most talented walk-on he had ever coached."

2. ALIGN PASSION TO A MEANINGFUL PURPOSE.

Set the Goal. "The goal must not be too easy or too big. I don't get energized by an easy goal. Or an impossible one. It must have the right discomfort level. I use goals to guide my training and give me things to aspire to. My goal entering 2020 was to be one of the few Americans over 60 years old to have ever run under a 5-minute mile."

Visualize. "I visualize my desired outcome. I use visualization to paint the picture of what success looks like, and how it will feel to achieve it."

3. PURSUE PURPOSE.

Plan. Goals must be measurable and quantifiable. That sets the stage for planning what it will take to achieve them. Examples are:
  - Find a time and place to run a USATF-sanctioned track meet at sea level with favorable conditions.
  - Create a training schedule that supports the goal. Continually research and gain knowledge about performance in the sport.
  - Stay adaptable. Cross train to manage around inevitable setbacks.

4. ASSESS PROGRESS.

Have a Growth Mindset. Discover self-limiting behaviors. Experiment with new approaches. Keep an open mind.

Adapt. "Even with my successes in 2020, I am now trying a new training approach. I love to experiment on myself and continually grow in this sport."

Be Persistent and Consistent.

Applying It to Business

Dan has used the same process in his business life with ReadyTalk. "Energy came from the belief that a company based on values and purpose will be a better place to work."

Values. "Our values included integrity, respect, accountability, high standards for excellence, and collaboration. As CEO, I made sure these were well understood and communicated regularly. We gained clarity on our values and other elements of culture. We built a hiring system based on alignment with our values."

Visualize. "We engaged our whole team with visualization exercises to paint the picture of what we wanted to create, including things like the physical location, products, reviews, and other artifacts that were part of our desired state. Weekly at our 30-minute all-company meeting, we reinforced the values, told stories and aligned them with our objectives, and recognized teammates who were living the values with their talents, and more."

By continuing to pursue its purpose using the "Pursuit of Passionate Purpose" principles, ReadyTalk found its desired exit. You can too.

Summary

So what about you? What personal records will you break? How can you make the world a better place? Find your passion. Align it with a meaningful purpose. Then pursue it persistently with a plan. Keep at it and make a difference!

copyright Theresa Szczurek 2020.  All rights reserved.  

photo credit:  Dave Albo.  lane1photos.com

More on How to Use Innovation as a Success Strategy

In my last e-newsletter (subscribe now) and in my recent blog post, I began to explore "Innovation as a Strategy for Success." Using the four-phase Pursuit of Passionate Purpose framework, we'll continue to examine how to align passion with a meaningful purpose, then pursue it persistently, and assess progress along the way.

Using my former CIO position at the State of Colorado as a case study, I presented the first two Practical Pointers last time. Here are additional Pointers 3-6.

1. DISCERN INNOVATION AS A CORE VALUE

2. ESTABLISH A MISSION AND VISION BASED ON INNOVATION

3. ATTRACT AND ALIGN PEOPLE (or TALENT)

The most important organizational asset is People. As Jim Collins explains, "First get the right people on the bus (and the wrong people off the bus) and then figure out where to drive it. If you have the right executives on the bus, they will do everything within their power to build a great company, not because of what they will get for it, but because they simply cannot imagine settling for anything less."

At the Governor's Office of Information Technology (OIT), following the top-priority direction of Governor Polis, we worked to get the right people on the bus. Initially, I, as CIO, had eight executives reporting directly to me. After a deeper evaluation of our key challenges, I reorganized, resulting in just five Executive Staff members: the COO (Chief Operations Officer), CISO (Chief Information Security Officer), CCO (Chief Customer Officer), CSO (Chief Strategy Officer), and CTO (Chief Technology Officer). I retained, promoted from within, moved off, and hired new. We moved parts of the organization around under these leaders to improve processes and better serve our customers, who are the cabinet agencies.

A missing OIT organizational component to support an innovation culture is Marketing. Any entrepreneurial venture knows this is essential. That term does not resonate well in government, so it was named Product Management. This new group, placed in the Strategy Office, would determine what products and services we are offering and why, how we're pricing them, how we're placing them in the hands of our customers, and how we're supporting them over time.

The intersection of values and talents describes Passion. At OIT, our values together with the talents and gifts of the realigned organization became something we were passionate about.

4. DEFINE YOUR PASSIONATE PURPOSE

Next step is to align your passion with a purpose.

OIT established the wildly important passionate purpose or WIPP as Customer Delight. We worked to meet and exceed customers' expectations and build customer satisfaction. This helped build credibility and trust in OIT among all stakeholders including other executive branch agencies, legislature, vendors, employees, and all Coloradans. Using the Net Promoter Score as the measure to assess progress, we increased the agencies' NPS of OIT by 13 points in six months. Amazing!

OIT and each state agency, following the Governor's Office strategic priorities, established annual WIGs or Wildly Important Goals. To give important information to all stakeholders, we issued the OIT Playbook, a strategic and operational roadmap. As a strategy to achieve these goals, we set up an Innovation Incubator that delivered 10 technological solutions to address agency challenges. For example, after quickly assessing agency needs, we implemented multiple virtual call centers to facilitate COVID-19 communications.

5. PURSUE PASSIONATE PURPOSE

Then pursue the purpose with all your heart and soul persistently until you make progress. The pursuit included establishing a plan, as defined in our Playbook and WIGs, and pursuing it persistently with the right people.

I remember attending the NASCIO 2019 awards ceremony for state IT innovation. The State of Colorado did not receive one award, not even an honorable mention. I then set the goal that by the next year Colorado would win at least one. In 2020, OIT won two, thanks to a big team effort!

With the Governor's vision, support and legislative funding, we launched the Colorado Digital Service (CDS) as part of OIT. Modeled after the U.S. Digital Service, this small but mighty group is a private / public partnership of sorts that attracts talent from the private sector to do a 'tour of duty' in government. They bring in a user-centric design focus with agile methodologies and the ability to diffuse new team processes.

6. ASSESS PROGRESS

Through a dedicated team effort, OIT accomplished all of its WIGs in addition to dealing with COVID challenges. For example, OIT supported moving 80% of the state workforce to work remotely, innovated new solutions to expand the Colorado Department of Public Health and Environment testing lab, and much more. Guided by the Governor's vision to have the agencies be accountable for their major IT solutions, we also put together an IT transformation plan to move to a reimagined hybrid operating model and set the steps to launch it.

Knowing the foundation had been set and the turn-around working, I assessed good personal progress and then moved on.

Summary

Using the Pursuit of Passionate Purpose approach, innovation can be nurtured and implemented. Innovation will positively impact public and private sector organizations and help build a stronger state, nation, and world. Innovation delivers extraordinary results!

What's Next

In the meantime, I'm seeking the right organization to make an even bigger innovative impact through a C-level position and/or board seats in the private or public sector.

Theresa M. Szczurek, Ph.D.
C-Level Global Executive, Corporate Director, and Colorado CIO of the Year

Copyright 2020 Theresa Szczurek.  All rights reserved.  (please share this blog post)