Radish Sprouts

FIVE TIPS TO IMPROVE YOUR BUSINESS AND PERSONAL LUCK

Over lunch last month, I asked a successful business man what attributed to his great success.  After all, as CEO he had sold his previous company for over $25B and then went on to found, grow, and recently sell another successful $Billion revenue-producing firm.  He said, “I’m lucky and I take risks.” 

 

What’s your definition of luck?

 

Oprah Winfrey says, “Luck is a matter of preparation meeting opportunity.”  The Oxford American Dictionary states luck is ‘chance thought of as a force that brings good or bad fortune. ‘  

 

In his recent New York Times article, “What’s Luck Got to Do With It?” Jim Collins, bestselling author of Good to Great and co-author of the new book Great by Choice, states “Luck, good and bad, happens to everyone, whether we like it or not.  When we look at 10xers [companies that are 10 times more successful than expected] we see people who recognize luck and seize it, leaders who grab lucky events and make much more of them.”

 

A new and better definition of luck would be ‘good or bad fortune based on chance or destiny and the individual’s response to the situation.’

 

What can you do to improve your luck?

 

1. Be Open.  See situations and recognize them as lucky opportunities.
2. Take Action.  Grab the event, make a decision on how to respond, and then act.  Take advantage of luck.
3. Surround Yourself with Proper People.  Find people who believe they are lucky and who take action in response to opportunities.
4. Have a Lucky Attitude.  Just like the successful CEO mentioned above believe you are lucky.  Look to the bright side of things.
5. Think Like a Billionaire.  Learn and live by the wisdom Rick Sapio discerned from his interviews of 23 extremely wealthy people as shared in this article  http://www.cobizmag.com/articles/how-to-think-like-a-billionaire/

 

You have a choice.  Success is self-determined.  In the end, business and life are exactly what you choose to make of them. Choose to be lucky!

 

Theresa M. Szczurek (www.TMSworld.com, www.PursuitofPassionatePurpose, www.RadishSystems.com)

OUT OF AFRICA as a Pursuit of Passionate Purpose

Here is a book review of Out of Africa, by guest blogger Annie Szczurek Davis.  As a heroine's journey, it is in itself an interesting pursuit of passionate purpose dealing with business and life experiences. 

What if you were given the opportunity to move to Africa and run a farm there? Would you do it? In Out of Africa, by Isak Dinesen, the pen name of Karen Blixen, Blixen describes her experience in Africa. In 1914, at the age of 27, she sailed from Denmark to Africa and married her Swedish cousin, Baron Bror Blixen. For seven years, they lived together on their 4000 acre coffee plantation in Kenya, but eventually got divorced. Karen Blixen remained in Africa for another ten years, until she was forced to sell her beloved farm and move back to Denmark. The book is filled with many stories of the land, the Native African people and animals, and her friends in Africa. Though many of these stories are simply memories from her time in Africa, and don't play much of a role in the plot, Karen's overall journey follows the archetypal heroic cycle. In the orientation phase of her journey, she is called from her home in Denmark to marry her cousin, and crosses into another world when she reaches Africa. During her 17 years in Africa (the disorientation phase), she experiences many struggles and challenges, and eventually is forced to sell her farm. After moving back to Denmark, in literary terms, reorienting herself, Blixen shares her stories with the world as a gift.

 The novel shared some valuable lessons and messages with the reader, through the different stories. One point that was particularly clear to me was understanding and appreciating people of different races. A good portion of the book was spent describing the Natives who lived on Karen's farm and certain of the Natives to whom she was closest. These stories helped the reader understand the similarities and differences between Natives and Europeans. Blixen writes with such affection and regard for the Natives that the reader walks away less prejudiced against them.

 Lastly, Blixen made the point that although there will be uncontrollable events that occur in life, there is little-to-nothing you can do to control them. Life can be difficult. So, therefore, you should respond as best you can given the situation, but ultimately accept your destiny and fortune. Karen Blixen struggled with drought, low crop yields, grasshoppers, and much more. Because of these irrepressible factors which did not allow her ongoing financial support, she was ultimately forced to sell her farm and move away. After some denial that she would have to leave her home of 17 years, Blixen resigned herself to the fact that she was actually leaving. She also compared the philosophy of the Natives to that of Europeans with regards to their destiny and fortunes, saying that the Natives are more able to accept the cards they are dealt in life. From her own personal strategy, as well as her comparison of Natives and Europeans, her philosophy becomes clear to the reader that certain out-of-control events do happen, but there may be nothing you can about them except have equanimity. 

by Annie Szcczurek Davis (www.PursuitofPassionatePurpose.com)

copyright 2011.  All rights reserved. 

 

FIVE SECRETS FOR STARTUP SUCCESS from Bob Metcalfe

We can learn much from those people who have successfully pursued their passionate purpose.  During the recent StartupCamp4:  Comm Edition (http://itexpo.tmcnet.com/west/collocated-event/w11-startupcamp-communications.htm)  at ITEXPO 2011 in Austin, TX where we were honored to present our startup Radish Systems, Bob Metcalfe  (inventor of Ethernet, founder of 3Com, author of Metcalfe's Law, Venture Capitalist, and Professor) shared his wisdom.

 

1. Learn from Steve Jobs.  Have the courage to FOLLOW YOUR HEART and INTUITION.  Do what you LOVE.  Live each day as if it were the LAST – someday it will be. (See Steve Jobs in the best video on YouTube: http://www.youtube.com/watch?v=UF8uR6Z6KLc) 
2. A startup’s NETWORK is its secret weapon.  The fate of a startup is a function of the networks they form.
3. Successful start-ups have:  founders who do not let their ego get in the way of the company’s success (the success of the company is more important that having a certain person run it), focus, sufficient funding, good technology/product, and good leadership. 
4. The five most important qualities of a startup CEO:  has a lifestyle which brings forth great ENERGY (sleep, eat well, and get exercise), knows how to WRITE, can SPEAK, has ability to PLAN, and can SELL. 
5. The richest companies get money from CUSTOMERS, not from investors.

Theresa M. Szczurek (www.PursuitofPassionatePurpose.com and www.TMSworld.com and www.RadishSystems.com)

FIVE TIPS FOR BETTER SLEEP AND RESULTS

"How do you sleep at night?" That was a question a Venture Capitalist asked the soon-to-be CEO of our previous start-up. The answer, "Pretty well, until I wake up at 3:00 AM and think about work and can't fall back to sleep." Too many business leaders and others with important responsibilities on their shoulders, including me, know this scenario and start the day sleep-deprived.

The Sleep Situation

If you don't get enough sleep, you're not alone. "40% of Americans (100 million people) are moderately to severely sleep-deprived! High school and college students are among the most sleep-deprived people in our population. 60% are sleepy during the day and 30% fall asleep in class at least once a week," says Dr. James B. Maas in Power Sleep.

Sleep's Impact on Your Business

In his New York Times bestseller, Brainrules, Dr. John Medina shares, "Bad things happen when we don’t get any sleep. Brainrule #7: Sleep well, think well."

Medina’s book has had a significant impact on me and my sleep behavior. I always burned the candle at both ends, working hard and playing hard. With more demands at work, I just reduced my sleep hours without realizing the impact it was having. As Mitch Albom, New York Times Bestselling author ofTuesdays with Morrie explains in his new book, Have a Little Faith, "There was a stretch where I could not have worked more hours in a day without eliminating sleep altogether. I piled on accomplishments. I made money. I earned accolades. And the longer I went at it, the emptier I began to feel, like pumping air faster and faster into a torn tire."

Medina summarizes, "When people become sleep-deprived, their ability to utilize the food they are consuming falls by about one-third ... you appear to accelerate parts of the aging process. Sleep loss cripples thinking. Sleep loss hurts attention, executive function, immediate memory, working memory, mood, quantitative skills, logical reasoning ability, general math knowledge. Sleep is rather intimately involved in learning. Some kind of offline processing is occurring at night."

Medina asks, "What if businesses and schools took the sleep needs of their employees and students seriously?" Here are a few suggestions.

Five Tips to Better Sleep and Results

 

1. SLEEP IN A STORM. Albom shares a sermon from an eighty-two-year-old rabbi in his book, Have a Little Faith. "My friend, if we tend to the things that are important in life, if we are right with those we love and behave in line with our faith, our lives will not be curses with the aching throb of unfulfilled business. Our words will always be sincere, our embraces will be tight. We will never wallow in the agony of 'I could have, I should have.' We can sleep in a storm." Business leaders, consider what you can do to follow this advice so you can sleep through the night regardless of the challenging storms in your work. Does it include getting the right help, delegating, setting reasonable goals, letting go of control, and believing that things will work out?

 2. NAP. Medina states, "People vary on how much sleep they need and when they prefer to get it, but the biological drive for an afternoon nap is universal. One NASA study showed that a 26-minute nap improved a pilot’s performance by more than 34 percent." Why not treat a nap similar to addressing other biological needs such as having lunch or taking a bathroom break. Rather than having employees hide their naps in their cars, companies could provide a space for and encourage a daily half-hour nap.

 3. SLEEP ON IT. When people are allowed 12 hours to pass from being given a challenge to providing a solution, they will have more insights. If they are allowed to get eight hours of regular sleep during this period, they perform even better. When presented with a problem, give employees a chance to get a good night’s rest before presenting a solution.

 4. HAVE A FLEXIBLE WORK SCHEDULE. Medina recommends allowing employees to choose their work hours so they can experience their major productivity peak. As explained in Kenneth Thomas' book, Intrinsic Motivation, four rewards ignite internal enthusiasm — a sense of meaningfulness, choice, competency, and progress. Providing people the ability to choose is important. If people find meaning in their work, have choice over what or how they work, get feedback that they are competent at this work, and see progress being made, they are more intrinsically motivated and ultimately more productive. This is good for both the individual and the organization.

 5. MEDITATE, JOURNAL, EXERCISE, TAKE A BREAK. When you can’t sleep what helps you? All work and no play, makes you and me more stressed and sleep-deprived. The week is designed with a weekend for a purpose. Are you taking a break so you can recharge? If so, you may sleep better and think better as a result.

Radish Case Study. 

 Okay it’s true, sometimes I do not sleep as I would like during this entrepreneurial storm.  One day I might be up at 2:52am, the next 3:48am, and the third 4:18am.  The best thing I can do is get up immediately, write down my thoughts, and let insights flow, rather than twist and turn for hours in bed.  I follow journaling with a half-hour meditation session and sometimes a walk.  Then I get to work on one of those issues so that I can cross something off the list.  That night, I go to bed early. 

 

 Summary.

The world, and especially corporate leadership, needs better sleep.  I wrote this article to help me, and hopefully you, sleep in a storm and ultimately improve performance while pursuing a passionate purpose.   

Theresa M. Szczurek (www.TMSworld.com, www.PursuitofPassionatePurpose.com, www.RadishSystems.com)

Seven Pointers for Life and Business Success Learned from a Canoe Trip

There is nothing like a break to give perspective.  What plans do you have to unplug and get off the grid, so you can recharge, rewind, and refresh?  Thanks to my daughter’s Girl Scout troop, I had the opportunity recently to spend 5 days canoeing in the Buffalo River National Park in Arkansas where the temperature hit 102 degrees with 90% humidity.  There we were with four 15-year-olds, two leaders, three canoes, nine paddles, two tents, and one large, slowly moving river.  Of course, there was also one van to carry our troop and its gear 917 miles from Colorado to Arkansas and back again over two days each way.

 

Here are Seven Practical Pointers from the River:

 

Go with the Flow.  Life is like a river flowing.  Slow down.  It is so much easier to go down stream, rather then fight the battle to paddle upstream.  How often at work do we paddle upstream when we don’t have to? Use the Allowing Strategy – let go and go with the flow. ( See the book Pursuit of Passionate Purpose for further explanation on all success strategies.)
 
Divide and Conquer.  We divided the 50 mile trip into five days, approximately 10 miles a day traveling at two miles an hour….Piece by piece, part by part we flowed (and paddled) down the river.  Try tackling your next big project using the divide and conquer approach of the Persistence Strategy.
 
Surround with Proper People and Beauty.  Besides the participants and leaders, many people helped along the way.  One family allowed the troop to use their van.  Another family let us use their tents and other river gear.  Another troop leader, worked as the trip treasurer.  The National Park rangers were extremely helpful in sharing pertinent information to plan for the trip.  Our outfitters provided the necessary equipment for a price. Nature provided the proper environment to relax and learn. We used the Connections Strategy – connecting with self, proper people, other beings, and spiritual sources.
 
Prepare and Pack.  A big trip like this does not just happen—it takes preparation, planning and packing.  We set the goal in September to have a June canoe trip.  While we did not know where we would go and exactly how much it would cost, we knew the girls would need to earn money.  The girls sold lots of magazines and cookies.  It turns out our actual budget was correct within 1% of our planned budget.  I wish all of my work budgets were so right on. We learned to pack the energizers and unpack the hindrances along the way – we used the Pack Strategy.
 
Be a Firefly.  How I love those bugs that fly around at night rhythmically flashing on and off.  They remind me of hot, lazy summer evenings in Illinois where I grew up. The message from these lightning bugs: Focus on your strengths.  Do what you do best.  Try to delegate the rest to others.
 
Skip Rocks.  We arrived at the take-out two hours early on the 5^th river day.  There was NO phone coverage so we could not call the outfitters to pick us up early.  So what did we do with time and no electronics for entertainment?  We decided to learn something new.  Be curious.  We learned about the optimal shape for a rock that will skip, how to hold and let go of the rock, and the fun in the contest.  There was the thrill on the face of the girls when they successfully skipped a rock two, three, or even seven times.
 
Take a Break.  Sing a Song.  What do you do when its mid-day, 100+ degrees, and you are tired after paddling only half of the required daily distance?  Be flexible on the distance for that day AND jump in the river for a cool, rejuvenating swim.  The paddling also goes much faster when you are singing a song together with your partner. Can you find a way to do this, have more fun, at work?  Enjoy the journey.
 

Summary.  Every experience in life brings lessons.  What will you learn from your summer vacation?  How can you apply these to your pursuits of passionate purpose?

 

Theresa M. Szczurek (www.PursuitofPassionatePurpose.com, www.TMSworld.com, www.RadishSystems.com)

Ten Tips To Go Beyond Stress to Happiness and Productivity

If you at times feel stressed out and overwhelmed, you are not alone. As highlighted in Greg Easterbrook’s book The Progress Paradox:  How Life Gets Better While People Feel Worse,  “Stress is the dirty secret of success:  as life gets better than ever, people are feeling worse.”  The result is negative for the workplace and home life.  Here’s what to do about it.

 

Impact of Stress.

 

“In the short-term, acute stress can boost cardiovascular performance.  If the stress is not too severe, the brain performs better.  Its owner can solve problems more effectively and is more likely to retain information.  If the stress is too severe or too prolonged, however, stress begins to harm learning.  Stressed people do not do math well, don’t process language very efficiently, and can’t concentrate.  Stress attacks the immune systems, elevates book pressure, and can cause depression, which alters the ability to think. Stress causes companies to lose between $200B and $300B a year – as much as $75B of red ink a quarter,” summarized Dr. John Medina, author of the New York Times bestseller Brainrules.  “The perfect storm of occupational stress appears to be a combination of two malignant facts:  a) a great deal is expected of you and b) you have no control over whether you will perform well.” 

 

Easterbrook states, “Research also shows that those who enjoy career success and exhibit stress symptoms are twice as likely as the population at large to describe themselves as ‘very unhappy.’  That the stressed-out are likely to be unhappy is a warning sign, because stress, measured either by emotional state or by cortisol (i.e., stress hormone) levels is rising in society.” 

 

Ten Practical Pointers:  What Can We Do to Reduce Stress?

 

These suggestions to move to a healthy level of stress include both short-term lifestyle changes as well as longer-term goals.

 

1. Exercise.  Engage in at least 30 minutes of physical activity daily.  Medina’s Brainrule #1 is ‘exercise boosts brain power.’

 

1. Turn off TV / media.  Media presents us with information to worry about.  Bad news sells.  There are then even more entries on your list of worries, activating more stress.  Zac Bissonnette presents five things every high-school graduate should try to remember (these apply to people in general) in his 5/22/2011 article in the Denver Post Wall Street Journal Sunday article and “No 5:  TV makes you feel poor.  One of the fastest ways to make yourself better with money is to smash your television—or just watch it less.”

 

1. Meditate.  Stop and be in this moment.  Meditation, which involves observing what is and then accepting it, brings tangible results of improved concentration, energy, relaxation, and more positive emotions.  Andrew Weil, MD, reports, “Meditation may not only make you happier, but also keep you healthier.  It can benefit health concerns ranging from stress and anxiety to atherosclerosis and chronic pain.” 

 

1. Connect.  Use the “Connections Strategy” described in Chapter 11 of Pursuit of Passionate Purpose to surround yourself with positive people who care about you.   Be part of the interconnected web of life and connect with your true self as well as spiritual sources and other beings such as animals – your stress level will be more manageable.  Get in nature.  Open to grace also called serendipity, synchronicity, divine intervention, intuition, or random opportunity.

 

1. Sleep.  Brainrules #7:  Sleep well, think well.  Loss of sleep hurts attention, executive function, working memory, mood, quantitative skills, logical reasoning, and even motor dexterity.  Since reading Medina’s book, I have started sleeping more, rather than working late into the night.  The result is very positive.  Try it.

 

1. Divide and Conquer.  You don’t have to do everything on your plate now.  Use the “Persistence Strategy” described in Chapter 9 of Pursuit of Passionate Purpose to mindfully persevere with focused determination using a divide-and-conquer tactic.  Rather than being overwhelmed with a huge project, divide your purpose into parts, focus your attention, and choose to accomplish a small section well.  This increases the likelihood you will get a sense of choice, competency, and progress.  These three attributes build intrinsic motivation, which build passion and more desire to continue.

 

1. Enjoy the Journey.  Tap into life as a river flowing. Laugh at yourself and the situation, if possible. Have a playful attitude. Take a break.

 

1. Be Grateful. Have gratitude for what you have, rather than regret over what you don’t have.  Change your attitude.

 

1. Cut Debt.  The burden of debt and finances run amuck can be very stressful. Whether you are managing a business or your family, live within your means.  Cut your expenditures and cash flow.  Avoid debt and payoff whatever debt you have.  Bissonnette’s No. 1 recommendation:  Debt is slavery. 

 

1. Review Your Long-term Goals.  What do you really want with your life?  Are you living the life you want?  If not, consider modifying your plans.  Perhaps the job and life anxiety is not worth what you are gaining.  How can you establish reasonable expectations of what is expected of you and gain more control over producing the end result? Should you slow the hectic pace and not buy into the societal rat race? “Lives of thrift and conscientiousness lead to less stress, great enjoyment of the things we do have, and a lighter carbon footprint, “ says Bissonnette in his recommendation No. 4:  Materialism is misery.

 

Radish Case Study.

 

Yes, Radish, as any entrepreneurial venture, is at times stressful.  So much to do, so little time.  Lots of responsibility, little control.  Increasing expenses, limited cash flow.  What do I do as CEO to reduce the stress?  All of the 10 tips above.  Additionally, I work to attract a talented team of people who can help us make progress.  Radish just announced hiring outstanding industry talent:  Tom Colamonico, VP of Sales; Jackie McDonald, Director of Customer Care; and John Meteer, Channel Sales Manager.  Read more at http://www.radishsystems.com/wp-content/uploads/Radish_New_Hires_Release_05-16-2011.pdf

 

Summary. 

 

Some stress boosts performance.  Too much stress negatively impacts. Take action now to reduce your and your employees’ stress to the right level.  You and your people will be more happy and productive in both the short-term and the long-term.

 

Theresa M. Szczurek (www.TMSworld.com, www.PursuitofPassionatePurpose.com, www.RadishSystems.com

Harry Potter’s Business Success Secrets

Have you ever seen such a thing?  People pay a large amount of money to get the opportunity to stand in the hot sun for over an hour in a long line to be able to shop in a certain store.  Then when they finally get into the store, they spend lots of money buying theme products. Unbelievable?  That’s what hundreds of Muggles (non-magical types) did at “The Wizarding World of Harry Potter,” as part of the newest attraction in Universal Studios in Orlando, FL.  Wouldn’t every business love becoming an international craze with huge demand?

 

Over Spring Break 2011 besides attending the CTIA Wireless show, I experienced with my daughter one of the biggest business successes.  People of all ages traveled in from all over the world and spent lots of money for parking, entrance fees, food, and products.  As a Harry Potter fan, I must admit it was brilliant and the Hogwart’s Castle ride whereby you experienced being on a broom in a Quiddtich Match with Harry was the best ride ever.

 

7 Practical Pointers.  What are the Harry Potter business success strategies?  What can we learn and apply to our businesses?  Radish systems is using these.

 

1. Start with an exceptional product or service.  The Harry Potter book series by pauper turned billionaire J. K. Rowling was one of the biggest and most profitable publishing phenomena.  My daughter has read all seven books hundreds of times – no lie.  The product is different, is filled with characters readers can related to, is action-filled with magic and suspense addressing a universal good versus evil topic, and hit at the right time.  By dividing the book into many parts, there was anticipation for the next part of the story. One of the most important P’s of marketing, have the right product.
2. Be responsive to the market, your customers.  Here is another important P of marketing, know and respond to the people. Wouldn’t it be great if your customers can’t stop thinking, dreaming, and talking about your firm and your service? Your customers are your most important asset – without them you would have no revenue, you would be out of business.  If you make sure your customers are happy, they will keep coming back and make sure you are happy.  How often do you ask your customers and prospects what their pain is and how you can best resolve it?
3. Leverage success to breed more success.  The bestselling book, led to sell-out movies, which led to in-demand products, overflowing amusement parks, and much more.  It is the same concept that Starbuck’s and other well-known brands have used for concentric diversification and additional revenue streams.
4. Go viral.    Harry Potter came out just as social media channels began to take hold.  Readers spread the word to other readers.  When the park was about to be announced, the top 10 Harry Potter bloggers were invited to a private meeting.  They then spread the word virally.  Within 24 hours, millions knew about it. How can you use this most important promotional tool (another P of marketing)?
5. Think BIG.  Believe everything is possible.  Be open to the possibilities.  Use the Attraction Strategy to power the pull (as explained in Chapter 8 of Pursuit of Passionate Purpose, www.PursuitofPassionatePurpose.com). 
6. Surround yourself with great people.  Harry had Hermione and Ron, and Dumbledore and the Order of the Phoenix who were united in a common set of values.  Rowling found a great publisher and other support team members.
7. Be lucky.  It is said that luck comes when preparation meets opportunity.  Believe, prepare, and then act.  It is useful to be lucky.

Theresa Szczurek (www.TMSworld.com and www.PursuitofPassionatePurpose.com)

Five Marketing Essentials Companies Need to Know: Radish, diary of a tech start-up

Start-ups do not need a marketing budget!  That is what Brad Feld suggests in his article “Why a New Start-up Shouldn’t Have a Marketing Budget.” This shocking statement does get your attention, especially since Brad then says, “Of course marketing is a key part of the success of these companies. However, it’s wired into the DNA of the business, not an extra thing that is attached on,” Okay, so Marketing is very important and here are ‘Five Essentials about Marketing’ you need to live and breathe so as to make your company succeed.

 

Realize that Marketing is more than promotions.  Marketing is the system of activities involved in bringing the right product, at the right price, through the right channel (or placement), to the people whose pain the product solves, via the right promotions.  Marketing results in exchange – something of value (money) being exchanged for something of value (your product or service).  Here are the key 5 “Ps” of Marketing.along with examples of how Radish Systems is using them.

 

1.  It’s all about the PEOPLE.    Make sure your business is market and customer driven. Make sure your innovation solves real market pain.  Know your market.

 

Case Study:  Radish solves the problem that it is difficult to quickly get good business information. People hate reaching an interactive voice response (IVR) system with long phone trees.  A bad call center experience, which may start with a frustrating IVR, is why 63% of customers, says Purdue University, stop doing business with a firm. Radish also solves the challenges of quickly finding the right information through a website in order to complete a business transaction.

 

Radish targets firms with a contact center and/or IVR  with mobile device users in a closed user group. Scosche Industries, an auto accessory/electronics distributor, uses ChoiceView for tech support with 1000's of installers.  Prospects are in field tech support, healthcare, hospitality, mobile retail, and financial areas.

 

2. Introduce the right PRODUCT.   Make sure your product and service is solving the customer’s needs. Don’t have technology for technology sake.

 

Case Study:  Radish ChoiceView just 2/28/2011 won the prestigious Innovation Showcase award at the Enterprise Connect show.  Read more at: http://www.prweb.com/releases/2011/02/prweb5110004.htm

 

ChoiceView solves the above stated problem and changes the way people access business information. ChoiceView transforms traditional IVRs into Interactive Visual Response systems, saving users time and frustration. ChoiceView also allows live agents to seamlessly share visual information while talking with a mobile device user.  The result is faster, more rewarding communications by delivering "WOW, NOW IT SEE WHAT YOU ARE TALKING ABOUT" moments.

 

Radish 2.0 develops, sells, and supports ChoiceView™ – a disruptive, patent-pending platform with endpoint software and Software Developer's Kits (SDK). Sold primarily through resellers or OEMs, enterprises license ChoiceView software for live and automated agents in their call centers and equip their mobile stakeholders with a ChoiceView-enabled App. Radish’s ChoiceView increases comprehension, problem solving, and recall by as much as 50 percent over just hearing the information and improves the way businesses interact with its customers, field force, and other mobile stakeholders.

 

3.  Establish the right PRICE.  What is your market’s willingness to pay?  Is your price higher than your costs (so you can make money) and within the willingness to pay and within the competitive range? 

 

Case Study:  Radish ChoiceView App for iPhones and iPod touch is available now at the Apple App Store for FREE.  Try it at: http://itunes.apple.com/us/app/choiceview/id404719513?mt=8    Radish has priced ChoiceView for enterprises with early adopter pricing to ensure easy adoption and diffusion. For qualified businesses, Radish offers a FREE pilot.  Ask for an invitation by contacting Radish via www.RadishSystems.com

 

4.  Develop the right channel (or PLACEMENT).  How do you bring your product / service to the market?  Do you go direct or indirect through some channel partners?

 

Case Study:  Radish is building an Alliance of supporters and resellers including: mobile web / app developers, contact center/IVR resellers, and Business Process Outsourcing Centers (BPO) that outsource ChoiceView services.  Additional partners include: mobile device, call center, and other device manufacturers (or OEMs) and wireless telecom service providers.  Radish also works with referral sources.    Who do you know that needs to know about Radish? We would love to reward you for opening the right door.

 

5.  Actively PROMOTE.  .

 

Promotions covers 1-1 and 1-many communications including Selling.  This is what many think of when they think of the term Marketing, but Marketing is so much broader.  The purpose is to:  build awareness, generate leads, and move leads to want to take action to buy your product.

 

Case Study:  Here are just a few examples of Radish’s promotional activities.

 

MOBILE WEBSITE. The Radish mobile website has gone live.  When you go to www.radishsystems.com from a mobile device, it will automatically direct you to our mobile website.  Tap on the “Download ChoiceView” link from an iPhone and get ChoiceView now from the Apple App Store.  Of course, go there from your desktop/laptop and you will experience our main website.

 

PUBLIC RELATIONS.  Check out the media releases/coverage at www.RadishSystems.com/media-center/  including our newest announcement of the Innovation award (see above). SPEAKING.I will be speaking 3/2/2011 on the keynote stage at Enterprise Connect about Radish ChoiceView.  RADIO INTERVIEW. Listen to this radio interview on w3w3.com about Radish.  www.w3w3.com/2011/Channel/software/index.html  SOCIAL MEDIA:  Follow Radish Systems on Twitter @ChoiceView or LinkedIn or Facebook

 

HEALTHCARE VIDEO.  Also, have you seen Radish newest video, ChoiceView in the Healthcare Industry.  Check it out at http://www.youtube.com/watch?v=oGv5T5MhIds

While you are there, why not like the video, post a comment, and become a fan of Radish Systems on YouTube?  See the other two videos posted on youtube and at our website.

 

HEALTHCARE BROCHURE. Since Healthcare is one of our industry focus areas, our VP of Sales, just attended the HIMSS conference in Florida (Healthcare and Information Management Systems Society) show holding meetings and building our sales funnel.  We are getting a lot of interest in ChoiceView in this segment.  There are many collateral pieces at www.RadishSystems.com

 

NEW DEMOS. Along with this, our Radish 24/7/365 call center is equipped to do additional ChoiceView demonstrations. Call the Radish corporate number (720-440-7560) from your iPhone equipped with ChoiceView.  After the Interactive Voice Response (IVR) demonstration, tap “talk to Sales.”   You can ask for seven live ChoiceView demos:  Radish introduction, Oracure (pharmaceutical professional to physician), Physician coaching (healthcare professional to patient), m-commerce with an upsell (TicketMaster), Cable company, hotel booking, Scosche (tech installer calling back to tech support center.

 

SELLING.  Radish is seeking to hire additional qualified outside sales representatives.  Check out the careers section of our website.

 

Practical Pointers.  

 

Say yes to Marketing and take your firm to the next level of success. Ensure that you have the right product, priced correctly, that meets the needs of your market (people), in a way that is placed through proper channels, and actively promoted.

Theresa Szczurek (www.PursuitofPassionatePurpose, www.TMSworld.com, www.RadishSystems.com)

 

Obama Calls for ChoiceView to Share Visual Info during Mobile Call

During his 1/25/2011 State of the Union address, President Obama stated:

 

“Within the next five years, we’ll make it possible for businesses to deploy the next generation of high-speed wireless coverage to 98 percent of all Americans.  This isn’t just about -- (applause) -- this isn’t about faster Internet or fewer dropped calls.  It’s about connecting every part of America to the digital age.  It’s about a rural community in Iowa or Alabama where farmers and small business owners will be able to sell their products all over the world.  It’s about a firefighter who can download the design of a burning building onto a handheld device; a student who can take classes with a digital textbook; or a patient who can have face-to-face video chats with her doctor.”

 

President Obama could have had Radish’s ChoiceView in mind when he made this statement, because ChoiceView is making this happen. Radish, which recently announced January 4^th at the Consumer Electronics Show with its customer Scosche Industries, has the ChoiceView solution now to allow visual information to be shared during a call with this firefighter’s mobile device.  Here’s how:

 

Radish™ Sprouts Again with ChoiceView, First Communications-as-a-Service Platform Allowing Visuals to be Shared During Smartphone Call

 

ChoiceView allows callers to talk with a ChoiceView-enabled business while seeing visual information delivered to their smartphone by that business, either from a representative or an interactive voice response (IVR) system. ChoiceView increases comprehension, problem solving, and recall by as much as 50% over just hearing the information and improves the way businesses interact with its customers, field force, and other mobile stakeholders. 

 

ChoiceView Applications

 

• Firefighter Support for Emergency Response.  Firefighters need good information quickly.  With ChoiceView, the firefighter could discuss strategy with an offsite captain who is in a ChoiceView-equipped dispatch center while both are viewing the design of the burning building.  ChoiceView technology is available NOW – no need to wait five years for this solution!

 

• Visual Voice Response. Are you aggravated with lengthy audio phone trees when calling a company? With ChoiceView, you instantly see and hear menu options instead of listening to long, sequential lists. You can easily navigate tappable menus and view visual information in response.

 

• Complex Information Exchange. Need medical info now? You call a medical hotline to receive detailed audio instructions along with drawings of exercises and a video clip encouraging faster recovery. You save these visuals in ChoiceView for future reference.

 

• Technical Support. Tired of wasting time while a service rep reads critical info to you? With ChoiceView, you view a diagram and talk (or text) with the rep to quickly resolve the support issue. Here’s how Scosche Industries is using ChoiceView to support its auto accessory installers – cool!  More on that next time. 

 

• Mobile Commerce. Have you abandoned a website session in frustration? When help is needed, you launch ChoiceView directly from the enterprise’s mobile website. Session info is transferred so the agent knows exactly how to answer your call and complete the transaction.

 

Practical Pointers for You and Your Business

• Explore how your business can better support its mobile stakeholders?  Do you have a mobile strategy and at least a mobile website, a mobile app, or the need to share visual information during a call with a mobile stakeholder?   Let’s talk.
• Try ChoiceView now from the Apple App Store and demonstrate the newest capabilities:  http://itunes.apple.com/us/app/choiceview/id404719513?mt=8 
• Participate in a pilot?  Radish is offering a free pilot to qualified companies.  Check out http://www.radishsystems.com/contact/participate-in-a-pilot/

 

Make 2011 ALL that YOU want it to be!  The 2011 theme for success:  BELIEVE it is possible, VISUALIZE, and then take ACTION.

 

Theresa M. Szczurek (www.TMSworld.com, www.RadishSystems.com, www.ChoiceView.net)

RADISH SPROUTS AGAIN WITH CHOICEVIEW, FIRST PLATFORM ALLOWING VISUALS TO BE SHARED DURING SMARTPHONE CALL

Smartphone-based customer service in the cloud may be the hottest new technology coming out of the 2011 Consumer Electronics Show, January 6-9 in Las Vegas. With the debut of ChoiceView™ – the first-ever voice and visual Communications-as-a-Service (CaaS) cloud solution for businesses to share visual information during an ordinary phone call with smartphone users – Radish Systems is now revolutionizing technical support, customer service, m-commerce, and information exchange business practices of a variety of industries ranging from consumer electronics and automotive accessories to hospitality and healthcare.

 

ChoiceView allows callers to talk with a ChoiceView-enabled business while seeing visual information delivered to their smartphone by that business, either from a representative or an interactive voice response (IVR) system. ChoiceView increases comprehension, problem solving, and recall by as much as 50% over just hearing the information and improves the way businesses interact with its customers, field force, and other mobile stakeholders.

 

Proven Voice and Data Standard. Over 15 years ago, Radish 1.0 developed the original telecommunications technology solution licensed by Microsoft, Rockwell, Intel, and dozens of other original equipment manufacturers (OEMs) which became the defacto industry standard allowing data to be transmitted during an ordinary phone call. Radish’s products were also used by PC makers such as Sony, Hewlett Packard, Acer, and others to enhance technical support. Now Radish 2.0 introduces the ChoiceView CaaS Platform, today’s first integrated voice and data approach poised to transform smart mobile device communications. “The beauty of ChoiceView is that it works with an ordinary phone call.  ChoiceView doesn't disturb the existing voice infrastructure that callers and businesses are accustomed to using in their normal phone transactions," said Richard A. Davis, Chairman and Chief Technical Officer of Radish Systems.

 

Seeing and Hearing Increases Comprehension.  “Sharing visual information during a voice call greatly enhances learning, understanding, and memory,” said Steven Peskin, MD, MBA, FACP, EVP and Chief Medical Officer of MediMedia, Inc. “With ChoiceView, you achieve communication and learning objectives in less time with greater impact.”

 

“By enabling callers to see and hear complex information in real time on their mobile devices, businesses create ‘Wow, now I see what you’re talking about!’ moments, thus eliminating the classic frustrations with cumbersome service and technical support that have plagued callers since the invention of the telephone,” said Radish Systems CEO Theresa Szczurek. “ChoiceView goes beyond ‘click to talk’ or ‘live chat’ by adding the most critical dimension – live visual communications during a smartphone call. The result is faster information exchange and increased user comprehension.”

 

Benefits to Many Industries. With mobile device transactions quickly becoming the communications standard of choice for millions of users, the Radish ChoiceView software, SaaS, and OEM platform is poised for deployment into multiple vertical markets where customer service and technical support are the lifeblood of many businesses. ChoiceView is currently being tested by a number of companies in a variety of industries including healthcare, financial services, travel, insurance, e-commerce and call centers where new standards are being set with 15% and higher reductions in call-handling time. ChoiceView-enabled contact centers also create profit opportunities by enabling customer upselling and improving user satisfaction.

 

Demos Available at CES. If you are interested in a meeting and demo at CES or at another time to discuss the new ChoiceView solution, please contact Radish Systems at 720-440-7560 or www.RadishSystems.com.  The ChoiceView App is available now at the Apple App Store .

 

About Radish Systems

Radish Systems, LLC is improving the way businesses communicate with smart mobile device users through its ChoiceView technology platform, available as a general app on the iPhone and iPod Touch, or private-labeled as a custom application for individual enterprises and services. ChoiceView allows visual information to be shared during a phone call with smart mobile device users and results in faster, more rewarding mobile communications. Use cases include visual response systems, enhanced customer and technical support, and improved information exchange. For more information visit www.RadishSystems.com. 

Media please contact Stephanie Vanderholm, svanderholm@metzger.com, 303-883-8832

Theresa M. Szczurek (www.RadishSystems.com)